Burq Intelligence · built on the Decision Graph

Every order, decided

An intelligence that sees every way an order could move. Chooses the best. Moves it. And writes down why.

Burq Intelligence Autonomous mode
Checkout
Signals
Decision
Why
Delivered
Your store · Customer checkout
2 grocery bags · 14 lb
Maple St, Culver City · 2.3 mi · ORD-48112
$46.80
Choose a delivery window
Wed26from $3.99Today
Thu27from $2.49
Fri28from $2.49
Sat29from $2.99
Sun30from $2.99
Mon31from $1.99
2–4 PM$12.99fastest
4–6 PM$4.99most popular
6–8 PM$3.99evening
Items $46.80 · Delivery –
$46.80
What Burq sees · ORD-48112
The order • 2 bags · 14 lb · chilled• $46.80 value The customer • 4–6 PM promise• Maple St · Culver City• 4th order The options • in-house · batched• courier · gig · parcel The history • lane: 98% on-time• courier C: 96% in rain · 30d Your systems • OMS · WMS• TMS · ERP The context • rain at 3 PM• traffic +12 min• Van 2 idle 12–3 ORD-48112 · Reading
Every way, tested · ORD-48112
In-house van · Van 2, route A-7
joins the ongoing loop · delivers ~5:20 PM
Chosen ✓$6.40
CityRun · sedan
pickup 4:05 · delivers ~5:35 PM
feasible$9.90
Gig network · car
surge forming near 3 PM
ETA risk$11.30
Drone · lane D-4
14 lb, chilled · over drone payload
✖ payload–
Parcel · box truck
arrives tomorrow · misses the window
✖ window–
Route A-7 · Van 2 · Departs 3:50
Stop 1 · Oak Ave→ Stop 2 · Palm Dr→ + Stop 3 · Maple St (ORD-48112)
Why this way · ORD-48112
Burq’s take: the van you already pay for beats every quote · cheapest feasible: In-house Van 2 · CityRun is close on paper but $3.50 more for the same window.
Cost
One added stop on a route already rolling beats every standalone quote.
−$3.50
Time
Maple St fits the loop’s corridor · delivers ~5:20, inside the window.
36 min slack
Promise & SLA
Lands well before window close, even under this afternoon’s rain priors.
risk 2%
Constraints
Chilled rule (v15): groceries need insulated capacity · gig excluded. This rule came from your feedback.
enforced
ORD-48112 · Van 2 · Route A-7
⚠ Store #12 Maple St
4:12⚠ traffic ahead · 12 min risk to the promise
4:13re-routed · promise safe · +4 min
5:24delivered · inside the window · invoiced $6.40 = quoted · why on the record ✓

Leading brands let Burq decide

0facts weighed on orders
0decisions on the record
0alternatives compared

…thousands of businesses, from single stores to national platforms.

One brain behind everything. We call it the Decision Graph.

Burq Intelligence holds every detail of the order, every signal from your systems, every way it could move, and how each has performed: this provider, that zone, this package type, this hour, that outcome. Then it chooses the best way, and moves it. Every decision on the record, linked by what actually happened, so when the next order arrives, it knows what to do, and what not to.

Decision Graph · every decision on the record
options order customer context systems history

↑ click a node type to isolate it in the graph

An intelligence that improves your operation with every order

Every decision is written down. Every record makes the next one smarter:

Decision Ledger0 records
Decision quality
0% week 1
before Burqwith Burq Intelligence

Meet Dispatch OS.

The leading AI dispatch platform, powered by Burq Intelligence.

Click an order to see the decision behind it.

Bluepine Home
Search, or tell Burq what to change⌘K
All locations ⚠ 1 North side West suburbs +
Unassigned 34 Planning 8 Active 462 Action required 7 Completed 12,438
DispatchCustomerPlanned byDropoffPromisePrepFulfillmentOrdersModeAct by
Decisions feed

Every decision, yours and Burq's, in Shadow or live: searchable, immutable, exportable. The system of record.

All event types ▾All classes ▾All modes ▾Outcome ▾
⇄
VerdictSO-58214 · drywall + studs, 14 pcsBurq −$38.40Vehicle select · big & bulky11:24 AM

Tariq booked a flatbed ($96) · Burq: load fits a box truck, flatbed capability unused, same 2-hour window, −$38.40.

⇄
VerdictStore 214 · box truck idle 9 AM–1 PMBurq −$74 · 4 dropsFleet utilization · in-house11:08 AM

4 big & bulky orders went to 3P while the truck sat at the store · Burq: consolidate all 4 onto the idle truck, utilization 31% → 58%.

⇄
VerdictSO-58187 · faucet + cartridges · 8 lbBurq −$9.15Mode select · local ↔ parcel9:47 AM

Ana sent a same-day driver · Burq: ground parcel lands inside the 3-day promise, same-day speed was unpaid-for.

⇄
VerdictSO-58252 · riding mowerMatchVehicle select · flatbed9:20 AM

Tariq booked the flatbed partner · Burq agrees: only feasible equipment for the load. Agreement recorded.

⇄
VerdictSO-58260 · 4-box patio setYour winComposition · big & bulky8:58 AM

You split across two crews · Burq's single-truck plan underestimated load time. Your call was right; correction sent to Learning.

↻
Mode changedBig & bulky · Metro EastReview → AutonomousPromotion eventyesterday

Promoted after 5.0 weeks at 92% accept-rate (214 proposals). Burq now dispatches inside guardrails. Auto-demotion armed.

Learning

When your calls and Burq's diverge in a pattern, Burq proposes a rule edit. You decide, and see the effect on history before it applies.

Suggestions (3)
🔍 We found a constraint: frozen orders fail on routes over 40 minutes

Suggested constraint: frozen class: max route 40 min, or in-house with cooler bag

PreviewItem constraints → frozen: route_time ≤ 40 min OR fleet = in-house + cooler.
📊 6 of 7 melted-goods refunds in 60d trace to third-party routes over 40 min
View the 7 incidents →found by Burq · not from overrides
💡 Your dispatchers beat Burq on 9 late-shift assignments

Suggested rule edit: add soft preference: Diego for pickups after 4 PM

PreviewDriver constraints → Diego "preferred" weight: 0.6 → 0.8 after 4 PM.
📊 Re-replayed last 30d: flips 7 of 9 losses to win/tie · assignment segment 41% → 55%
View the 9 decisions →based on 9 disagreements
💡 Burq suggested 3-stop bundles you split into singles

Suggested rule edit: lower the bundle threshold to favor singles when savings are below $3

PreviewComposition rule → "Bundle only when projected savings > $3."
📊 Would have changed 12 of your last 100 decisions · net −$140/mo
View decisions →based on 3 disagreements + 1 note
Fulfillment mixvs prev
Network drivers61648%▼ 7pt
Parcel41132%▲ 8pt
In-house25720%▼ 1pt

The shift is the savings: Burq moved 8pt of same-day volume to parcel where promises allowed: +$1,830 of this month's savings →

Decision mode · who decidedvs prev
Manual53942%95.8%
Review25720%96.4% 91% accepted
Autonomous48838%97.1% share ▲ 12pt

Autonomous outperforms Manual on this book: the evidence promotions run on.

Volume by providervs prev
Fleetly412▲ 11%
CityRun305flat
MoveCrew208▲ 6%
Parcel · ground175▲ 22%
Groundwell96▼ 31% · probation

full scorecard →

0 selected ✨ Let Burq plan these (3) · ~$18 found

Your fleet wins the orders it should

Connect your fleet, whatever driver tools it runs on, and every order becomes a head-to-head: your drivers against the network, whichever keeps the promise for less wins.

Idle hours fill, cost per stop falls, and overflow is caught, never dropped.

Burq Intelligence syncs your TMS and driver tools, every instance of them vehiclesshiftslive positionstrue cost per stop refreshed just now
Tuesday, 2:00 pm
Tuesday, 2:00 pm
Burq Intelligence reads your fleet before it quotes a single order
Fleet utilization54% right now Driver capacity9 of 14 on shift AvailabilityM. Alvarez free 2:40 Reliability97% on-time, this lane Driver cost$3.85 true cost a stop Vehicle types2 sedans idle · truck booked
Van 2 idle since 1:00 → your fleet
Your fleet 139
Network 101
Fleet utilization
54 → 78%
Saved today, head to head $563

Autonomy should earn its place in your operation.

Burq never asks for the keys. Every segment of your operation climbs from Manual to Autonomous on its own record, at your pace. And a segment that breaks a rule climbs back down.

Burq decides beside you. Its call is written next to yours, order for order. The delta between your calls and Burq's becomes the case for the next mode.

Order 48214 · big and bulky2 drops · promise Thu
↓
Your team dispatchesFleetly · $22.80
Burq writes the recordpick, price, runner-ups, reasons
Your callFleetly · $22.80
◐ Burq's callVan 2 · $14.10 · same promise
written, not executed96 decisions · 58% match
Burq proposesVan 2 · $14.10 · both windows held
Accept Override
92% accepted · 4 weeksevery override recorded
Burq dispatchedVan 2 · $14.10 · inside policy v3
caps · windows · provider constraints
outside policy: straight back to your team
◐ Burq decides, but doesn't act.

Coverage from port to doorstep.

Thousands of independent providers across every mode, plus your own fleet, behind one connection. Burq grades each one where it actually works.

Watch an order move.
UberDoorDashShiptRoadieFraytRelayFavordlivrdGoFlyySkipcartCourialLet's Do DeliveryKangaroo KourierCater on CueDingDongToGo

You don’t set up agents. Orders do.

When an order needs something, Burq Intelligence spins up an agent for exactly that job: a re-route, a check-in, a missing proof. It does the work and writes it down. There is nothing to build, configure, or babysit.

the kinds of work Burq staffs
dispatchre-routecustomer updatesdriver check-inproof of deliveryrecoverybatchingbilling reconciliationreturnsundeliverables
Agent activity
34 working now1,204 handled today

The 4% of orders that go sideways used to be 80% of your team's day.

Exceptions stop being a job. Ops reads what broke, what Burq did, what needs a human, then gets on with real work.

Before: incidents by hand

#4811 driver no-show, pickup missedwaiting 38 min
#4796 customer WISMO ×3unassigned
#4788 POD missing, dispute riskwaiting 1.2 hr
#4771 driver stalled on I-95nobody noticed
#4765 failed drop, redelivery?waiting 2 hr
open: 23cleared/hr: 6humans required: all of them

With Burq: the policy feed

#4811 stall → reassigned to CityRun✓ resolved 02:16
#4796 proactive ETA sent, WISMO closed✓ by policy
#4788 POD re-requested + geo-verified✓ by policy
#4771 re-routed mid-flight, promise held✓ resolved
#4765 refund > $200 policy cap⚑ needs a human
handled by policy: 91needs a human: 0

See the decisions you've been leaving on the table.

SOC 2 Type II · audited controls
ISO 27001 · information security