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Burq is on the FreightWaves 2027 #FreightTech100, recognized for real-time, predictive delivery decisioning across hundreds of delivery providers.

Useful delivery ROI starts by widening the lens.

Two industries arrived at the same doorstep from opposite ends of the supply chain, and each crowd named it for what it meant to them.

When every map covers everything, the map stops sorting vendors.

Amazon spent 12 years learning that same-day delivery is a geography problem before it’s a speed problem, and paid about $4 billion for the lesson.

Ask for a live recovery in a test account, workflow rules firing while you watch.

You choose the provider per order, your brand stays on tracking, customer data returns to your systems, and your team catches the failure before the customer.

The best last-mile platform for automated dispatching is the one where an AI agent makes the assignment itself and then keeps watching that order until it’s delivered.

That final stretch is the part retailers have the least room to get wrong: hyper-local delivery.

Ecommerce generated $326.7 billion last quarter, nearly 17% of retail sales, and those everyday orders don’t step aside when the holiday rush begins.

Once orders are leaving from different locations and moving through different fleets, the real problem is keeping all of it under control.

Good routing saves you real money, because the costs that hurt never land on the invoice.

At enterprise scale, delivery can’t live in four tabs, three carrier portals, and a support queue that only wakes up after the customer is already annoyed.

Traditional logistics waits for the bill, totals it up, and hands it to finance with a polite explanation.

Big and bulky delivery is where a brand earns a repeat customer or loses one for good.

Last-mile delivery now accounts for roughly 53% of total shipping cost, and at that ratio, sharper triage translates straight into margin.

Burq gives retailers one place to run the full delivery operation: on-demand, same-day, and scheduled delivery move through one platform across hundreds of providers and your own drivers. ‍

The real failure sits in five functions bolted on around that handoff that nobody ever really built, and at scale, they fail one after another, in the same order every time. ‍

That distance between what you promised and what actually showed up is what people mean by delivery reliability.

Instead of forcing every order into the same delivery model, retailers need a few clear service tiers that match the economics of the order.

You need infrastructure watching for trouble in real time: delayed pickups, stalled drivers, ETA slippage, provider capacity gaps, questionable POD. ‍

Fixing delivery delays means tightening the moments between teams, systems, stores, couriers, and customers so the operation is easier to predict, easier to recover, and less dependent on last-minute heroics.

Contact Burq to see how smarter route optimization, delivery automation, and flexible last-mile capacity can help.

Burq Intelligence makes every dispatch call in real time on cost, reliability, location, and who’s got capacity right now.

Any ecommerce delivery software worth shortlisting has to plug into every system on that map through clean APIs and webhooks, handle multi-location routing, and respect rules that change by market. ‍

Real-time tracking has become a core part of the customer experience, and buyers weigh delivery windows before they check out.

The next leg of growth comes from the delivery software underneath the operation, doing the coordinating you’ve been doing in your head. ‍

A well-managed hybrid network is a dynamic delivery infrastructure that makes real-time decisions, guided by a specific rules engine, to balance cost, reliability, customer feedback, and sales growth.

Meal kit delivery punishes operators who see timing, routing, and cold chain as separate problems because customers never experience them separately.

The real test for enterprise delivery happens after the order leaves the building, when something breaks and your team has to fix it across multiple providers, multiple systems, and one very annoyed customer. ‍

That mix, your courier network diversity, shapes delivery outcomes more than any individual carrier’s transit time.

Once your dispatch software owns the promise instead of inheriting someone else's guess, a missed delivery becomes something you can actually trace back to a specific cause instead of writing off as another rough afternoon.

Five fundamentals that define how last-mile delivery works, breaks, and gets fixed at the retail ops level.

When real-time tracking, ETA updates, proof of delivery, branded SMS notifications, and fast rerouting all run through one system, everyone can see what’s happening.

Retailers can keep delivery promises believable (and costs controlled) by using AI and automation to match each order to the right timing and fulfillment path and to recover fast when plans change.

Controlled deliveries use tighter time windows plus orchestration and real-time recovery to keep delivery timing predictable and protect the customer experience as conditions change.

Scaling to more delivery providers adds coverage but it also adds variability, so the only way to protect CX is a centralized, AI-driven workflow that standardizes execution and automates recovery.

Learn how flexible rule engines in delivery management software help reduce overhead, adapt to shifting demand, and support real-time rerouting.

Sustainability and margin protection come down to the same levers, denser routes, higher first-attempt success, and faster exception recovery and AI agents help teams pull them in real time without adding manual work.

Performance tracking gives delivery teams the clarity to spot what’s breaking, understand why, and take the next best action to protect on-time performance, cost, and customer experience.

Delivery API integration creates a reliable backend foundation for scaling delivery across more locations and providers by keeping data synchronized and enabling automation that reduces errors, exceptions, and manual coordination.

Learn how to build customizable last-mile delivery workflows that stay fast at scale by using readable rules, automation, and AI agents to handle provider selection, batching, and exception recovery.

Multi-point delivery takes orchestration, not just routing. This guide shows how teams coordinate multi-stop routes at scale while reducing exceptions, cost, and customer churn.

See how retailers use AI-powered orchestration to balance delivery speed and cost, and turn peak-season lessons into a smarter year-round fulfillment strategy.

A practical look at how last-mile leaders are investing in AI, real-time data, and orchestration in 2026 and how to phase it in quarter by quarter.

Delivery automation improves last-mile performance by automating dispatch, real-time tracking, exception recovery, and integrations so deliveries stay accurate and customers stay informed.

Founder takeaways on why 2025 shifted last-mile from speed-first to predictability, covering orchestration, exception recovery, and where AI delivers real operational impact.

Delivery transparency builds trust in last-mile delivery by giving customers real-time visibility, reliable ETAs, and proactive updates especially when exceptions happen so the experience stays predictable and support volume drops.

Burq cofounder and CEO Salman Habib was recently named to the Forbes 30 Under 30 list, a milestone that reflects the team’s work building an AI-powered platform to make last-mile delivery more reliable and scalable for brands.

Discover how retailers can streamline holiday grocery delivery logistics using better forecasting, technology, provider networks, and customer communication to keep orders moving smoothly during peak season.

A forward-looking breakdown of how AI, customer expectations, and intelligent delivery experiences will define the brands that win in 2026.

Deep dive into the advanced AI and analytics transforming last-mile delivery in 2026, from predictive forecasting and dynamic provider selection to autonomous exception handling and hyperlocal optimization.

Discover how to optimize delivery automation to handle peak holiday demand, covering forecasting, routing, customer experience, technology integration, and team readiness to deliver reliably under pressure.

AI and automation are helping small and midsize businesses transform delivery from an operational challenge into a powerful growth engine without losing their local touch.

Burq has been named a 2025 Inc. Power Partner, recognized for empowering entrepreneurs and businesses with AI-driven delivery solutions and exceptional customer partnerships.

Sub-30-minute delivery sounds impressive but scaling it sustainably requires balancing speed, density, and tech precision across every mile of the last-mile network.

Automation is transforming last-mile operations by removing manual inefficiencies, improving accuracy, and giving businesses real-time control over their deliveries from dispatch to doorstep.

Multi-stop delivery software helps businesses optimize complex routes with automation, real-time tracking, and intelligent planning reducing costs, saving time, and improving customer satisfaction.

Discover how analyzing delivery performance data can help identify recurring issues, reduce exceptions, and improve customer satisfaction through smarter, data-driven decisions.

Explore the top growth trends shaping last-mile delivery, from retail’s rise to pharmacy’s unexpected momentum, and what partners want most in the years ahead.

Learn which delivery performance indicators truly impact cost, efficiency, and customer satisfaction and how to use them to strengthen operations.

Learn four proven strategies to prevent failed deliveries this peak season and keep customers confident, loyal, and stress-free.

Explore how custom eCommerce delivery solutions—powered by automation, AI, and a scalable provider network—help businesses streamline operations, build customer trust, and turn delivery into a competitive advantage.

Learn how delivery automation helps businesses cut costs, boost efficiency, and improve the customer experience with smarter routing, tracking, and workflows.

Grubhub and Burq have partnered to expand nationwide delivery, giving thousands of merchants streamlined access to Grubhub’s trusted fleet.

Delivery automation with real-time visibility and controlled updates helps businesses cut delays, boost customer trust, and scale last-mile operations more efficiently.

Burq has been recognized by Fast Company as one of the Best Workplaces for Innovators 2025 in the Small & Mighty Companies category for its technology-driven approach to last-mile delivery.

Discover how smart rules and AI-powered scheduling improve delivery performance by aligning customer expectations with real-world constraints, boosting efficiency, transparency, and scalability.

Burq and Roadie (a UPS company) integrated to give merchants nationwide access to same-day, scheduled, and multi-stop delivery—reaching 97% of U.S. households via one platform.

Micro-fulfillment has shifted from experiment to proven strategy, helping retailers and pharmacies cut costs, speed up delivery, and scale smarter when paired with intelligent dispatch and multi-provider networks.

Mike shares candid insights from the field, from why integration isn’t optional anymore to how AI automation and trusted partnerships redefine growth in last-mile delivery.

Real-time updates turn deliveries into a seamless, transparent experience that builds trust, reduces errors, and keeps customers satisfied.

AI isn’t just hype, it’s quietly transforming how last-mile delivery gets done. In this blog, we break down five real-world use cases where AI delivers measurable impact, from smarter route optimization to proactive customer updates.

Burq’s lead product designer unpacks the hardest UX challenges in last-mile delivery and why good design often goes unnoticed.

Discover practical fixes and integration strategies to solve common API issues in delivery operations—boosting reliability, reducing downtime, and keeping every order on track.

Connection issues between delivery platforms and business systems can create costly delays—this guide breaks down the common culprits and how to fix them before they snowball.

Learn how API integration can streamline delivery operations, reduce errors, and create a smoother experience from order to doorstep.

Discover how AI is transforming last-mile delivery and when it makes sense to upgrade from traditional logistics tools.

Real talk from Burq’s founders on last-mile delivery myths, overspending, customer expectations, and the trends that actually matter.

Burq has been named the 2025 “Last Mile Solution Provider of the Year” by SupplyTech Breakthrough, recognizing its customizable platform and innovative delivery infrastructure.

The retail store isn’t just for shopping anymore. From big-box chains to niche brands, retailers are increasingly turning storefronts into hyperlocal fulfillment hubs.

What do the most loved delivery brands get right? We break down the key ingredients—like packaging, tracking, customer communication, and fast fulfillment—that make their delivery experiences unforgettable.

Discover how to launch a fleet-free last-mile delivery strategy that’s fast, cost-effective, and built to scale—without compromising customer experience.

As experiential gifting grows, this guide shares how businesses can rethink last-mile delivery to create meaningful, on-time moments that go beyond the box.

Learn how to run a post-delivery retrospective to identify what worked, spot challenges, and improve your delivery operations with our free Google Sheet template.

Tracking the right delivery performance metrics—like on-time delivery, cost per delivery, and customer satisfaction—helps businesses optimize last-mile logistics, reduce costs, and improve the customer experience.

Expanding delivery reach doesn’t have to mean rising costs—by optimizing routes, leveraging third-party networks, and reducing inefficiencies, businesses can scale smarter while keeping expenses under control.

Choosing the right last-mile delivery platform ensures efficiency, scalability, and a seamless customer experience by addressing integration, cost savings, and operational optimization. ‍

Meal delivery has become a daily expectation, but ensuring food arrives fresh and on time is no small feat. Last-mile logistics plays a crucial role in making meal delivery operations efficient, scalable, and customer-friendly.

Burq unveils innovative last-mile delivery features in 2025 aimed at transforming the grocery, retail, and floral industries. With a refreshed brand identity, tailored solutions, and an expanded nationwide provider network, Burq is enabling businesses to optimize operations, increase customer satisfaction, and scale their delivery services more effectively.

Delivery workflow automation is no longer a luxury—it’s a necessity for businesses facing rising costs, labor shortages, and increasing customer expectations.

2025 will bring transformative changes to last-mile delivery, driven by sustainability, on-demand services, data insights, customization, and automation.

Last-mile delivery is the most complex and costly part of the supply chain—discover five strategies to streamline operations, cut costs, and improve customer satisfaction to stay competitive.

The shift toward on-demand delivery is reshaping industries across the board. Customers want faster, more flexible options, and businesses that adapt stand to gain a significant competitive advantage.