Extend your brand with every order.

Burq helps you run your entire delivery operations. Your customer sees your branding: your name, your logo, and updates in your words.

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Your customer’s tracking page
B Bluepine Home Order 48112
Picked up
Arriving 2:40 to 2:55 pm
Marcus picked up your order at 2:02 pm
Placed
Picked up
On the way
Delivered
Questions? Chat with Bluepine Home
Fall collection. Free assembly on every sofa.
Text your customer got2:02 pm
Your Bluepine Home order is with Marcus and on the way. Arriving 2:40 to 2:55 pm.
In your words. Sent because the order was picked up.
Under the pagePlanned by Burq
ProviderProvider B
Promise window2:40 to 2:55 pm
Last decisionDispatch committed, 1:48 pm
Watched against the 2:55 promise.
Your brand

Set it once. Every order after that wears it.

Your name, logo, color, and banner on the page. Your wording on every message, with the store and the driver filled in from the order. Privacy mode and chat when you want them.

BrandingWorkflows › Branding
BBluepine Home
Tracking linkOne link, both contactsPickup linkDrop-off link
Chat with Bluepine Home
Business nameBluepine Home
IconUploadedSquare, at least 16 by 16 px
LogoUploadedShown next to your name
Promotional bannerUploaded1200 by 400 px, bottom of the page
Brand color #245E4F
Privacy modeSeparate links for pickup and drop-off
Burq ChatAsk about the order from the page
MessagesPer status, your words
Order createdto your store
New store name order to prepare. Pickup is planned for 2:00 pm.
Driver assignedto customer
Off. Your customer hears from you when the order moves, not when a driver is booked.
Picked upto customer
Your store name order is with driver name and on the way.
New arrival timeto customer
Your store name order has a new driver. The new arrival time is on your tracking page.
Deliveredto customer
Delivered. Thanks for choosing store name. Tell us how it went.
Texts go only to customers who gave consent, and stop when they withdraw it.
Saved once. Applies to every order going forward. Every message is on the order’s timeline, next to the decisions that caused it.

Your customer hears from you when something happens on their order.

Picked up, re-routed, delivered: each is an entry on the order’s timeline, and each can go out as a text in your words.

Order 48112Autonomous
Timeline
  1. Deliveredphoto at the door2:38 pm ✓
  2. Text to your customer2:38 pm
    Delivered. Thanks for choosing Bluepine Home. Tell us how it went.
  3. Re-routed to Provider Cwindow 2:35 to 2:50 pm2:19 pm
  4. Text to your customer2:19 pm
    Your Bluepine Home order has a new driver. New arrival time 2:35 to 2:50 pm.
  5. Driver stalled9 min behind2:16 pm
  6. Text to your customer2:02 pm
    Your Bluepine Home order is with Marcus and on the way. Arriving 2:40 to 2:55 pm.
  7. Picked upMarcus, at your store2:02 pm
  8. Dispatched to Provider Bhigh confidence1:48 pm

Many hands. One voice.

Several agents may work one order. Your customer hears one voice, yours.

Order 48112Autonomous
check-in agentwatching the promise
re-route agenton call
recovery agenton call
proof-of-delivery agenton call
BBluepine Homeone voice, yours
Text to your customer2:02 pm
Your Bluepine Home order is with Marcus and on the way. Arriving 2:40 to 2:55 pm.
Sent by the communication agent, in your words.

Put your brand on every order.

Book a demo

FAQs

Your business name, icon, logo, promotional banner, and brand color, plus Privacy mode and a chat widget: Burq Chat, or a snippet from your own chat provider.

The ones you switch on, status by status: order created, picked up, delivered, and the others in the list. Each one goes out when that status lands on the order, not on a timer, and you choose whether it reaches your customer or your store.

Yes. Each status has its own message. Edit the words and drop in the store name, the driver’s name, and other details from the order, so the wording is yours and the facts are live.

Yes. Each location can carry its own name, logo, color, and messages, so your customer sees the store they ordered from.