Burq watches every order against its promise and fixes what breaks. What an AI agent can’t close reaches our support team. Your team hears about it only when the decision is theirs.
You don’t set up agents. Orders do. Each one acts within your rules and writes what it did to the Decision Ledger.
The order hands off with the ledger attached, so nobody starts from a blank page. First response under one minute, at any hour.
Most orders never reach you. When one does, it comes with the full record: what broke, what was tried, and the one decision left to make.
Now your team reads what broke, what Burq did, and the one thing that needs them. Then gets on with the work.
Tap any closed order to read what broke and who closed it.
No. Every active order is watched against its promise, and an agent spawns the moment one needs something. Where your rules allow it, the fix goes out before anyone reports a problem, and the thread is there when you want to read it.
The work between you and the provider: driver stalls, cancellations, delays against the promise, missing or unclear proof of delivery, re-routes to another provider, customer updates, and credits or refunds against the provider. Each is a distinct agent, staffed per order, acting inside your policy.
When an agent can’t close it: confidence is low, a provider won’t respond, or the situation falls outside the rules. The hand-off carries the ledger, so the person starts with the full picture. First response is under one minute at any hour, including weekends and holidays.
When the decision is yours: a service policy call, a customer you want to handle yourself, or an order outside the rules you set. Everything else arrives resolved and logged.
It replaces the work, not the team. Chasing providers, watching live orders, filing claims, and reconciling invoices move to Burq. Your team keeps the customer relationship and the decisions that are yours, and gets each one with the full record, so the time they spend goes on judgment rather than follow-up.