Performance Insights shows how your business is running and how the decisions behind it are performing: what you saved, what you kept on promise, which providers earned the next order, and where the next dollar is.
Savings are measured against your own baseline: what the same orders would have cost the way you used to dispatch them.
| SO-58187faucet and cartridges · 8 lb · 3-day promise | Same-day, third party · $12.90 Ground parcel · lands inside the promise · $6.80 | −$6.10 |
| 4 orders, one blockevening · promise today | 4 single dispatches · $38.40 One route, Van 3 · every window held · $26.00 | −$12.40 |
| SO-58214drywall and studs · 14 pieces · 2-hour window | Flatbed partner · $96.00 Box truck · load fits, same window · $57.60 | −$38.40 |
Every order is watched against the promise made at checkout. A save is on the record. So is a break, with the reason graded to whoever caused it.
$318,000 of goods protected by a re-route, a check-in, or a recovery while the promise was still keepable.
A provider that is excellent at noon can be the wrong call at 5 pm in the rain. The grade keeps them apart.
Grades are kept by zone, hour, and package type, your fleet in the same table, and they roll up into the Reliability Score that decides who gets your next order. Then every charge is matched to the quote on the receipt and the outcome on the record.
| Provider | Reliability, this region | On-time, this zone and hour | Arrival vs quote | Accept | Trend |
|---|---|---|---|---|---|
| Your fleet | 93 | 97% | on quote | 100% | steady |
| Provider B | 92 | 96% | +2 min | 98% | improving |
| Provider A | 88 | 94% | +3 min | 97% | improving |
| Provider C | 81 | 91% | +6 min | 94% | slipping |
| Provider D | 74 | 88% | +9 min | 99% | improving |
A cheap decision that broke a promise is not a good decision. That is why every call is graded on several dimensions, not one score: what it cost, whether the promise held, how reliable the provider was, how fast it arrived, and how the customer experienced it. Burq holds itself to the same grade: a better call that existed is written down with its price, and your team’s wins are written in your favor.
Speed is the dimension that moved least, on purpose: an order that arrives faster than its promise needed was paid for, not earned.
Most systems discard the path not taken the moment a choice is made. Burq keeps it, with its price and its reason. That is what turns a report into a case: mode against mode, your fleet against the network, one store against another.
The shift is the savings: 8 points of same-day moved to parcel where a 2- or 3-day promise allowed it. $31,200 of this period’s statement, with every order that moved on the record.
Build vs buy, answered on every order. The quarterly fleet-mix report turns it into a headcount: how many drivers to run next quarter, with your roster held stable.
Your OMS still makes the call. The record shows what the other origin would have cost, and how often the pattern repeats: 168 orders this period started at the wrong store.
Burq Intelligence reads your record the way it reads an order. When a pattern surfaces, it drafts the change in plain words, replays your last 30 days to show the effect, and stages it. You accept, dismiss, or open the evidence. Nothing changes until you do.
Book a demo and read a statement written against a real baseline, line by line, down to the order.
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