Every item decided on its own terms.

A small parcel and a large piece of furniture ask for two different things, so Burq doesn’t treat them the same way.

On-Demand/Same-Day, Scheduled, or Parcel, decided by what the order actually is.

Retail order being packed and labeled for delivery
ORD-58214 · 2 items · one checkout
deciding

Item 1 · table lamp

4 lbs · parcel

Fits a car. On-demand, inside the standard radius.

Item 2 · three-seat sofa

210 lbs · two-person

Box truck with a lift gate, and a second pair of hands at the door.

Customer choice

same-day · Tue 2–5

One window at checkout. Two different fulfillment paths behind it.

Provider fit

split assignment

Fleetly scores 92 on the parcel. HaulRight is the only fit for the sofa.

Two vehicles, one order, one tracking page

The parcel goes out now at $7.90. The sofa is scheduled into the Tuesday window at $84. The reason for each is on the record.

Every item is read this way. Not defaulted to whatever the cart was set to.
35%Reduction in delivery costs through commission-free rates and optimized provider assignments
99%+Support response time
50%Faster delivery times during peak hours
25%Increase in repeat customers by providing consistent, high-quality delivery experiences

Driving loyalty with every delivery

Flexible delivery options

On-Demand/Same-Day, Scheduled, or Parcel, managed the same way regardless of which one a customer picks.

Right vehicle for every order

The vehicle assigned matches what the order actually needs, small parcel or large item, decided per order, not a default.

Expanded reach and simple returns

Expand delivery areas to reach more customers and streamline the returns process for a hassle-free experience.

Streamline operations with automation

Every rule you set is enforced automatically, and every decision it makes is on the record. Consistent service isn’t a workflow you build, it’s what happens by default.

See how dispatch decides

Today · rules applied without a touch
live

Oversized routed to freight

Anything over 150 lbs or 70 inches, before it is offered

46

Scheduled into the promised window

Dispatched backwards from the window the customer picked

213

Provider excluded by rule

No lift gate, or outside the service radius for the item

18

Overrides by your team

Each one logged with who made it and why

5
The rule is the default. The exception is the thing that gets written down.

Reach more customers with an extended delivery network

Thousands of providers, one connection. Every delivery matched against the option that actually fits your radius and your order, not just whoever’s available.

See the provider network

One order · scored across the network
live

HaulRight

Box truck with lift gate, two-person crew, 18 mi radius

$84.00

Fleetly

92 on this lane for parcels, no oversized capability

$7.90

CityRun

Cheaper on the parcel, outside the radius for this address

excluded

Your own drivers

Both vans committed to store transfers until Thursday

unavailable
DoorDash Uber Roadie Frayt Relay Skipcart Courial

Elevate your brand with a seamless experience

Branded tracking and notifications on every order, professional and consistent from checkout to doorstep.

See Brand experience

HHalstead HomeOrder #58214
Arriving 3:20 pmInside the 2–5 window you picked
Confirmed
Picked up
On the way
Delivered
Halstead Home: Your sofa is on the way with a two-person crew. Track it here: halsteadhome.com/track/58214
Your name on every touchpoint. Tracking page, SMS, and the support thread behind them.

Keep your margins and expand your retail business

  • 01

    Hours back every month

    Save hundreds of hours a month through fast, automatic issue resolution.

  • 02

    Lower support cost

    Reduce internal support costs by outsourcing the decision, not just the labor.

  • 03

    Billing that reconciles

    Every charge reconciled against what actually happened, not what was estimated.

  • 04

    The right vehicle

    Vehicle options matched to what retail orders actually need, small or large.

Centralized store-level management

Every location runs its own deliveries and staff, while corporate reads the same record across all of them.

Corporate view · this month
live

Midtown

20,719+13%

Riverside

19,165+20%

Harbor Point

19,001+8%

Sugar Street

17,184−2%

Westgate

17,163+4%
Delivery volumeshare of orders
Midtown 25%
Riverside 23%
Harbor Point 22%
Sugar Street 17%
Westgate 13%
Set at corporate, adjusted per store. Every location on the same record.

Unlock faster, cost-effective retail delivery

Increase profits, not cost

No commissions and competitive, pre-negotiated rates ensure every delivery is profitable.

Flexible delivery management

The right vehicle for every order, decided by what’s actually being delivered.

Effortless return management

Handle returns seamlessly, creating a positive experience for customers and a simple process for your team.

See how Burq decides differently for a parcel and a couch.

Book a demo